Delay Repay checker · every UK train company

Was your train late? See how much you can claim back.

Pick your train company, put in your ticket price and how late you arrived. We'll tell you exactly what you're owed under that company's own rules, and link you straight to its free claim form.

Which train company was late?

Claim from the company whose train was late. If you changed trains, claim from the company that caused the first delay.

Your ticket

What did your ticket cost?

The price you paid for the whole ticket.

How late did you arrive? (minutes)

Measured at your destination, against the timetable. If your train was cancelled, count how late you arrived on the next train.

Your compensation–

You can claim–

Train company–

Scheme–

Pays from–

Your delay band–

Claim within–

Claim from the train company →

Claiming is free. You never need a claims company. Full rules for this company.

How late does your train need to be?

Most train companies pay from 15 minutes. Some only start at 30 minutes, and a few have their own schemes.

Pays from	Train companies
15 min	Avanti West Coast, Chiltern Railways, East Midlands Railway, Gatwick Express, Great Northern, Great Western Railway (GWR), Greater Anglia, London Northwestern Railway, Northern, South Western Railway, Southeastern, Southern, Stansted Express, Thameslink, TransPennine Express, Transport for Wales, West Midlands Railway, c2c
30 min	Caledonian Sleeper, CrossCountry, Elizabeth line, Heathrow Express, Hull Trains, LNER, London Overground, Lumo, Merseyrail, ScotRail
60 min	Grand Central

Delay Repay rules by train company

Avanti West Coast 15 minLondon to the West Midlands, North West and Scotland Caledonian Sleeper 30 minLondon Euston to Scotland overnight Chiltern Railways 15 minLondon Marylebone to Birmingham and Oxford CrossCountry 30 minLong-distance cross-country routes from Aberdeen to Penzance East Midlands Railway 15 minLondon St Pancras to the East Midlands and Sheffield Elizabeth line 30 minReading and Heathrow through London to Shenfield and Abbey Wood Gatwick Express 15 minLondon Victoria to Gatwick Airport and Brighton Grand Central 60 minLondon King's Cross to Sunderland and Bradford Great Northern 15 minLondon to Hertfordshire, Cambridge and King's Lynn Great Western Railway (GWR) 15 minLondon Paddington to the West, South West and South Wales Greater Anglia 15 minLondon Liverpool Street to East Anglia Heathrow Express 30 minLondon Paddington to Heathrow Airport Hull Trains 30 minLondon King's Cross to Hull LNER 30 minLondon King's Cross to Yorkshire, the North East and Scotland London Northwestern Railway 15 minLondon Euston to the West Midlands, Crewe and Liverpool London Overground 30 minLondon and the surrounding area Lumo 30 minLondon King's Cross to Edinburgh and Stirling Merseyrail 30 minLiverpool City Region Northern 15 minAcross the North of England ScotRail 30 minAcross Scotland South Western Railway 15 minLondon Waterloo to the South and South West Southeastern 15 minLondon to Kent and East Sussex Southern 15 minLondon to Sussex, Surrey and the South Coast Stansted Express 15 minLondon Liverpool Street to Stansted Airport Thameslink 15 minBedford, Cambridge and Peterborough through London to Brighton TransPennine Express 15 minNorth of England and Scotland Transport for Wales 15 minWales and the Welsh borders West Midlands Railway 15 minBirmingham and the West Midlands c2c 15 minLondon Fenchurch Street to Southend and Shoeburyness

Guides

Delay Repay on season ticketsHow season ticket compensation is worked out.Train cancelled: refund or Delay Repay?Refund if you didn't travel, Delay Repay if you did.Taxis, hotels and other extra costs after a train delayClaiming taxis or hotels, and where to complain.How to claim Delay Repay, step by stepWhat you need and how to claim in five minutes.

Common questions

What is Delay Repay?

Delay Repay is the national scheme that pays you back part of your fare when your train arrives late, whatever caused the delay. Each train company runs its own version and sets whether it pays from 15 or 30 minutes.

How long do I have to claim?

Usually 28 days from the date you travelled. Claim as soon as you can, and keep your ticket or booking confirmation.

Do I have to pay anyone to claim?

No. You claim directly from the train company for free, online or by post. Claims companies take a cut of money you could get yourself.

Does it count if the delay wasn't the train company's fault?

Yes, for Delay Repay. It pays whatever the cause, including weather and other companies' problems. A few schemes, like TfL's, don't pay for things outside their control.

What about taxis or hotels?

Delay Repay only covers your ticket. If the delay left you with extra costs, you can ask the train company to consider them under the Consumer Rights Act. Read how.