Pays from30 min
Claim within28 days
Most you can get100% of a single
From LNER's published rules. Claiming is free.
Most of these rules come from LNER's own website. Some details couldn't be read automatically and are explained in the notes below. Check LNER's page before you claim.
LNER compensation by delay
| How late you arrived | Single ticket | Return ticket |
|---|---|---|
| 30 min to 59 min | 50% | 25% |
| 1 hour to 1 hr 59 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
What that means in pounds
| Delay | £20 single | £50 return | £120 single |
|---|---|---|---|
| 30 min to 59 min | £10.00 | £12.50 | £60.00 |
| 1 hour to 1 hr 59 min | £20.00 | £25.00 | £120.00 |
| 2 hours or more | £20.00 | £50.00 | £120.00 |
Work out your exact amount, or a season ticket claim, in the compensation calculator.
How to claim
Online through LNER's Delay Repay form. LNER Advance tickets booked direct can use one-click Delay Repay. You'll need your ticket (or a photo of it, or your booking reference), the date and time of your train, and where you travelled from and to.
How you can be paid
- Bank transfer (BACS)
- PayPal
- National Rail Travel Vouchers
- e-voucher
- Donation to CALM
Good to know
- LNER pays from 30 minutes. Its page gives the season ticket bands (half a single journey at 30–59 minutes, a full single at 60–119, two singles at 120+), which match the standard 30-minute scheme shown here.
- Two Advance singles bought for a round trip are treated as two singles, not a return.
- If you changed trains, claim from the company whose train caused the first delay.
Sources: LNER Delay Repay page, National Rail.