Train delay guides

Everything you need to get your money back when your train is late, in plain English.

How late does a train need to be for compensation?The minimum delay for every train company.Delay Repay on season ticketsHow season ticket compensation is worked out.Train cancelled: refund or Delay Repay?Refund if you didn't travel, Delay Repay if you did.Taxis, hotels and other extra costs after a train delayClaiming taxis or hotels, and where to complain.How to claim Delay Repay, step by stepWhat you need and how to claim in five minutes.