Pays from30 min
Claim within28 days
Most you can get50% of a single
From Heathrow Express's published rules. Claiming is free.
Please check before you claim: some of Heathrow Express's rules couldn't be confirmed from its own website. See the notes below.
Heathrow Express compensation by delay
| How late you arrived | Single ticket | Return ticket |
|---|---|---|
| 30 min to 59 min | 25% | 25% |
| 1 hour or more | 50% | 50% |
What that means in pounds
| Delay | £20 single | £50 return | £120 single |
|---|---|---|---|
| 30 min to 59 min | £5.00 | £12.50 | £30.00 |
| 1 hour or more | £10.00 | £25.00 | £60.00 |
Work out your exact amount, or a season ticket claim, in the compensation calculator.
How to claim
Online at heathrowexpress.com by scanning or photographing your ticket. You'll need your ticket (or a photo of it, or your booking reference), the date and time of your train, and where you travelled from and to.
How you can be paid
- Back to the card you paid with (card only)
Good to know
- Heathrow Express has its own Delay Compensation Scheme, not Delay Repay, with a 30-minute threshold and a 50% maximum.
- These figures come from its Conditions of Carriage. We couldn't find a separate Delay Repay page, so check before claiming.
- If you changed trains, claim from the company whose train caused the first delay.
Sources: Heathrow Express Delay Repay page, National Rail.