Pays from30 min
Claim within28 days
Most you can get100% of a single
From Caledonian Sleeper's published rules. Claiming is free.
Most of these rules come from Caledonian Sleeper's own website. Some details couldn't be read automatically and are explained in the notes below. Check Caledonian Sleeper's page before you claim.
Claim from Caledonian Sleeper →
Caledonian Sleeper compensation by delay
| How late you arrived | Single ticket | Return ticket |
|---|---|---|
| 30 min to 59 min | 50% | 25% |
| 1 hour to 1 hr 59 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
What that means in pounds
| Delay | £20 single | £50 return | £120 single |
|---|---|---|---|
| 30 min to 59 min | £10.00 | £12.50 | £60.00 |
| 1 hour to 1 hr 59 min | £20.00 | £25.00 | £120.00 |
| 2 hours or more | £20.00 | £50.00 | £120.00 |
Work out your exact amount, or a season ticket claim, in the compensation calculator.
How to claim
Bookings made direct are claimed automatically: you'll get an email within 24 hours to confirm. You'll need your ticket (or a photo of it, or your booking reference), the date and time of your train, and where you travelled from and to.
Good to know
- Caledonian Sleeper's page doesn't list percentages. The figures shown come from its customer charter, which refunds the room supplement at the same rate.
- Bookings paid with American Express can't be compensated.
- If you changed trains, claim from the company whose train caused the first delay.
Sources: Caledonian Sleeper Delay Repay page, National Rail.