Pays from1 hour
Claim within28 days
Most you can get100% of a single
From Grand Central's published rules. Claiming is free.
Please check before you claim: some of Grand Central's rules couldn't be confirmed from its own website. See the notes below.
Grand Central compensation by delay
| How late you arrived | Single ticket | Return ticket |
|---|---|---|
| 1 hour to 1 hr 59 min | 50% | 25% |
| 2 hours to 2 hr 59 min | 75% | 37.5% |
| 3 hours or more | 100% | 50% |
What that means in pounds
| Delay | £20 single | £50 return | £120 single |
|---|---|---|---|
| 1 hour to 1 hr 59 min | £10.00 | £12.50 | £60.00 |
| 2 hours to 2 hr 59 min | £15.00 | £18.75 | £90.00 |
| 3 hours or more | £20.00 | £25.00 | £120.00 |
Work out your exact amount, or a season ticket claim, in the compensation calculator.
How to claim
Online through Grand Central's Charter Compensation system, or by post. You'll need your ticket (or a photo of it, or your booking reference), the date and time of your train, and where you travelled from and to.
How you can be paid
- Free single journey (to or from London King's Cross)
- PayPal
- Bank transfer (BACS)
Good to know
- Grand Central doesn't use Delay Repay. It has its own Charter Compensation scheme that starts at 60 minutes.
- Its official page shows the percentage table as an image we couldn't read, so the percentages here come from a travel guide. Check them on Grand Central's page before you rely on them.
- If you changed trains, claim from the company whose train caused the first delay.
Sources: Grand Central Delay Repay page, National Rail.