Pays from15 min
Claim within28 days
Most you can get100% of a single
From SWR's published rules. Claiming is free.
SWR compensation by delay
| How late you arrived | Single ticket | Return ticket |
|---|---|---|
| 15 min to 29 min | 25% | 12.5% |
| 30 min to 59 min | 50% | 25% |
| 1 hour to 1 hr 59 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
What that means in pounds
| Delay | £20 single | £50 return | £120 single |
|---|---|---|---|
| 15 min to 29 min | £5.00 | £6.25 | £30.00 |
| 30 min to 59 min | £10.00 | £12.50 | £60.00 |
| 1 hour to 1 hr 59 min | £20.00 | £25.00 | £120.00 |
| 2 hours or more | £20.00 | £50.00 | £120.00 |
Work out your exact amount, or a season ticket claim, in the compensation calculator.
How to claim
Online at delayrepay.southwesternrailway.com, or by post (postal claims are paid by voucher or cheque). You'll need your ticket (or a photo of it, or your booking reference), the date and time of your train, and where you travelled from and to.
How you can be paid
- Bank transfer (BACS)
- Debit or credit card
- Cheque
- National Rail vouchers
- Donation to Action for Children
Good to know
- Oyster and contactless journeys count as single tickets.
- If you couldn't board because the train was too full and arrived 15+ minutes late, you can claim.
- If you changed trains, claim from the company whose train caused the first delay.
Sources: South Western Railway Delay Repay page, National Rail.