Pays from30 min
Claim within28 days
Most you can get100% of a single
From Lumo's published rules. Claiming is free.
Lumo compensation by delay
| How late you arrived | Single ticket | Return ticket |
|---|---|---|
| 30 min to 59 min | 50% | 25% |
| 1 hour or more | 100% | 50% |
What that means in pounds
| Delay | £20 single | £50 return | £120 single |
|---|---|---|---|
| 30 min to 59 min | £10.00 | £12.50 | £60.00 |
| 1 hour or more | £20.00 | £25.00 | £120.00 |
Work out your exact amount, or a season ticket claim, in the compensation calculator.
How to claim
Online at delayrepay.lumo.co.uk, or by post. You'll need your ticket (or a photo of it, or your booking reference), the date and time of your train, and where you travelled from and to.
How you can be paid
- Bank transfer (BACS)
- Debit or credit card
- Cheque
- Lumo e-vouchers
- Donation to Action for Children
Good to know
- There's no extra payment for delays over 2 hours.
- Lumo Advance tickets booked direct can be claimed automatically.
- Covers both the London–Edinburgh and London–Stirling routes.
- If you changed trains, claim from the company whose train caused the first delay.
Sources: Lumo Delay Repay page, National Rail.